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Intercom

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Communication & Email

Official Status

90-Day Uptime History

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Event Log

Resolved: Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp)RESOLVED

Jun 12, 7:13 PM

Delays sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp)MINOR

There are currently delays in sending and receiving messages to/from Meta properties (Facebook, Instagram, WhatsApp) due to issues on their side. We're monitoring the situation.

Jun 12, 2:30 PM

Resolved: Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regionsRESOLVED

Jun 11, 10:34 AM

Mobile SDK endpoints and mobile push impaired in the European and Australian hosting regionsMAJOR

We are investing a high rate of errors in the mobile SDK endpoints and mobile push functionality in the EU and Australian hosting regions.

Jun 11, 9:54 AM

Resolved: Login issuesRESOLVED

Jun 10, 4:16 PM

Login issuesMINOR

Earlier today at 10:10 UTC many teammates were forced to logout and log back into Intercom. In a small number of cases, server side rate limiting impaired logging back in, causing login loops. We've resolved this issue as of 13:00 UTC. Apologies for any disruption.

Jun 10, 1:19 PM

Resolved: Investigating: Compromised version of intercom-client npm package and intercom-php RESOLVED

Jun 8, 11:53 AM

Resolved: Degraded Performance Across Fin and Inbox ServicesRESOLVED

Jun 1, 1:23 PM

Degraded Performance Across Fin and Inbox ServicesMINOR

Jun 1, 11:03 AM

Resolved: Stale reporting dataRESOLVED

May 21, 7:26 PM

Stale reporting dataMINOR

May 21, 11:09 AM

Resolved: Images not loading in the inboxRESOLVED

May 20, 10:18 AM

Images not loading in the inboxMINOR

May 20, 10:16 AM

Investigating: Compromised version of intercom-client npm package and intercom-php MINOR

Apr 30, 4:58 PM

Resolved: Errors on the REST API in AustraliaRESOLVED

Apr 27, 12:52 PM

Errors on the REST API in AustraliaMAJOR

Apr 27, 11:43 AM

Resolved: Fin is experiencing issuesRESOLVED

Apr 22, 1:07 AM

Fin is experiencing issuesMINOR

Apr 21, 11:30 PM

Resolved: Fin is experiencing issuesRESOLVED

Apr 15, 5:29 PM

Fin is experiencing issuesMINOR

Apr 15, 4:57 PM

Resolved: Fin is experiencing issuesRESOLVED

Apr 14, 2:58 PM

Fin is experiencing issuesCRITICAL

Apr 14, 11:29 AM

Resolved: Email Forwarding is experiencing difficulties RESOLVED

Apr 9, 7:36 AM

Email Forwarding is experiencing difficulties MAJOR

Apr 8, 6:22 PM

Resolved: Increased errors and latency with InboxRESOLVED

Mar 20, 7:53 PM

Resolved: Delayed update to Reports in the EU hosting regionRESOLVED

Mar 20, 7:26 PM

Increased errors and latency with InboxMINOR

Mar 20, 6:43 PM

Resolved: Errors in the European Hosting RegionRESOLVED

Mar 20, 5:05 PM

Errors in the European Hosting RegionMAJOR

Mar 20, 4:47 PM

Delayed update to Reports in the EU hosting regionMINOR

Mar 20, 3:05 PM

Resolved: Intercom Inbox is experiencing difficultiesRESOLVED

Mar 16, 5:50 PM

Intercom Inbox is experiencing difficultiesCRITICAL

Mar 16, 3:50 PM

Resolved: Slowness and errors in Inbox translations in the European hosting regionRESOLVED

Mar 16, 3:23 PM

Slowness and errors in Inbox translations in the European hosting regionMINOR

Mar 16, 2:14 PM

Resolved: Attachments using the Android SDK not workingRESOLVED

Mar 11, 5:23 PM

Attachments using the Android SDK not workingMINOR

Mar 11, 2:43 PM

Resolved: Workflows and Reporting experiencing issues with Conversation AttributesRESOLVED

Mar 5, 5:02 PM

Workflows and Reporting experiencing issues with Conversation AttributesMAJOR

Mar 5, 3:56 PM

Resolved: Delays in conversation processingRESOLVED

Mar 3, 2:08 PM

Delays in conversation processingMINOR

Mar 3, 1:04 PM

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