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Twilio

Degraded— checked just now

Communication & Email

Official Status

Active Incidents

MINOR

SMS Delivery Delays from a Subset of Twilio Long Codes and Toll-Free Numbers to Viaero United States

Status: identified — Started 1h ago

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

MINOR

SMS Delivery Delays from Twilio Phone Numbers to Airtel Kenya

Status: monitoring — Started 1h ago

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

MINOR

SMS Delivery Delays from Twilio Phone Numbers to T-Mobile United States

Status: monitoring — Started 1d ago

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US , Our team has monitoring the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

MINOR

SMS Delivery Failures from Network Subscribers to Twilio Denmark Phone Numbers

Status: identified — Started 1d ago

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

MINOR

SMS Delivery Delays from Twilio Phone Numbers to GTA Wireless United States

Status: monitoring — Started 1d ago

We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

MINOR

SMS Delivery Delays From Twilio to Multiple Networks in Multiple Countries in Europe

Status: monitoring — Started 2d ago

SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update by May 22, 9:30 am PST.

Components

PROGRAMMABLE MESSAGING
Operational
PROGRAMMABLE VOICE US1
Operational
PROGRAMMABLE VOICE AU1
Operational
PROGRAMMABLE VOICE IE1
Operational
ACCOUNT SECURITY
Operational
ELASTIC SIP TRUNKING US1
Operational
ELASTIC SIP TRUNKING AU1
Operational
ELASTIC SIP TRUNKING IE1
Operational
TaskRouter
Operational
FLEX
Operational
CONVERSATIONS
Operational
TWILIO EMAIL
Operational
INTERCONNECT
Operational
PHONE NUMBERS
Operational
PROGRAMMABLE CHAT
Operational
PROGRAMMABLE VIDEO
Operational
PROXY
Operational
SERVERLESS
Operational
DEVELOPER TOOLS
Operational
TWILIO PLATFORM
Operational
CARRIER NETWORK
Degraded
FRONTLINE
Operational
Sender ID
Degraded
ZIPWHIP MESSAGING
Operational
ZIPWHIP TOOLS
Operational

90-Day Uptime History

90 days agoToday
Issue-Free Days0 of 90d monitored
OperationalDegradedPartialOutageUnknown

Event Log

SMS Delivery Delays from a Subset of Twilio Long Codes and Toll-Free Numbers to Viaero United StatesMINOR

Twilio customers may be experiencing SMS delivery delays from a subset of Twilio Long Codes and Toll-Free Numbers to Viaero network subscribers in the United States. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

1h ago

Status changed to DegradedDegraded

1h ago

SMS Delivery Delays from Twilio Phone Numbers to Airtel KenyaMINOR

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Airtel network subscribers in Kenya and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

1h ago

Resolved: SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Liberty Puerto RicoRESOLVED

3h ago

Resolved: SMS Delivery Delays and Failures from a Subset of Twilio Phone Numbers to China Mobile Hong KongRESOLVED

6h ago

Status changed to DegradedDegraded

7h ago

SMS Delivery Delays from a Subset of Twilio Short Codes and Long Codes to Liberty Puerto RicoMINOR

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes and Long Codes to Liberty network subscribers in Puerto Rico and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

8h ago

SMS Delivery Delays and Failures from a Subset of Twilio Phone Numbers to China Mobile Hong KongMINOR

We have observed a recovery in SMS delivery from a subset of Twilio Phone Numbers to China Mobile network subscribers in Hong Kong and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

13h ago

Status changed to DegradedDegraded

13h ago

Status changed to DegradedDegraded

19h ago

Resolved: SMS Delivery Delays From Twilio Long Codes to Claro ColombiaRESOLVED

20h ago

Resolved: SMS Delivery Delays from Twilio Phone Numbers to Entel PeruRESOLVED

23h ago

SMS Delivery Delays from Twilio Phone Numbers to Entel PeruMINOR

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Entel network subscribers in Peru and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 6:36 PM

Resolved: SMS Delivery Delays from Twilio Phone Numbers to MTN NigeriaRESOLVED

May 20, 6:15 PM

Status changed to DegradedDegraded

May 20, 4:58 PM

SMS Delivery Delays From Twilio Long Codes to Claro ColombiaMINOR

We have observed a recovery in SMS delivery from Twilio Long Codes to Claro network subscribers in Colombia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 4:04 PM

SMS Delivery Delays from Twilio Phone Numbers to T-Mobile United StatesMINOR

We have been able to confirm stability and recovery with the traffic sent to T-Mobile Network in the US , Our team has monitoring the cause, and is working to resolve the issue. We will provide another update in 2 hour or as soon as more information becomes available.

May 20, 3:43 PM

SMS Delivery Delays from Twilio Phone Numbers to MTN NigeriaMINOR

We have observed a recovery in SMS delivery from Twilio Phone Numbers to MTN network subscribers in Nigeria and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 20, 1:52 PM

Status changed to DegradedDegraded

May 20, 10:58 AM

SMS Delivery Failures from Network Subscribers to Twilio Denmark Phone NumbersMINOR

Twilio customers may be experiencing SMS delivery failures from network subscribers to Twilio Denmark Phone Numbers. Our team has identified the cause, and is working to resolve the issue. We will provide another update in 16 hours or as soon as more information becomes available.

May 20, 7:58 AM

Resolved: User Authentication Identity SNA Failure Increase for Smartfren in IndonesiaRESOLVED

May 20, 7:48 AM

Resolved: SMS Delivery Delays from Twilio Phone Numbers to Orange FranceRESOLVED

May 20, 5:21 AM

Status changed to DegradedDegraded

May 20, 4:57 AM

Resolved: SMS Delivery Failures from a Subset of Twilio Short Codes to New ZealandRESOLVED

May 19, 11:25 PM

SMS Delivery Delays from Twilio Phone Numbers to Orange FranceMINOR

We have observed a recovery in SMS delivery from Twilio Phone Numbers to Orange network subscribers in France and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 11:14 PM

Status changed to DegradedDegraded

May 19, 10:56 PM

Resolved: SMS Delivery Receipt Delays from a Subset of Twilio Alphanumeric Numbers to T-Mobile Czech RepublicRESOLVED

May 19, 10:55 PM

SMS Delivery Delays from Twilio Phone Numbers to GTA Wireless United StatesMINOR

We have observed a recovery in SMS delivery from Twilio Phone Numbers to GTA Wireless network subscribers in the United States and are monitoring service stability. We will provide another update in 16 hours or as soon as more information becomes available.

May 19, 10:35 PM

Resolved: Voice Call Failures from a Subset of Twilio Phone Numbers to GreeceRESOLVED

May 19, 9:33 PM

SMS Delivery Failures from a Subset of Twilio Short Codes to New ZealandMINOR

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to New Zealand and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 19, 8:16 PM

Resolved: Intelligent Alerts - No Intelligent Alerts Are Sent to CustomersRESOLVED

May 19, 7:38 PM

Resolved: SMS Delivery Delays and Failures From a Subset of Twilio Short Codes to Algar Telecom BrazilRESOLVED

May 19, 7:08 PM

Intelligent Alerts - No Intelligent Alerts Are Sent to CustomersMINOR

The issue affecting Intelligent Alerts delivery has been resolved. Service has been fully restored. We will provide another update in 30 minutes or as soon as more information becomes available.

May 19, 6:42 PM

User Authentication Identity SNA Failure Increase for Smartfren in IndonesiaMINOR

We have observed a recovery in User Authentication Identity SNA failure increase for Smartfren in Indonesia and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 5:32 PM

Status changed to DegradedDegraded

May 19, 4:56 PM

Status changed to Partial OutagePartial Outage

May 19, 4:52 PM

SMS Delivery Receipt Delays from a Subset of Twilio Alphanumeric Numbers to T-Mobile Czech RepublicMAJOR

We have observed a recovery in SMS delivery receipts from a subset of Twilio Alphanumeric Numbers to T-Mobile network subscribers in the Czech Republic and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 4:48 PM

Resolved: One Console Voice Sip Domain Regional Pages DegradedRESOLVED

May 19, 4:09 PM

Status changed to DegradedDegraded

May 19, 4:03 PM

One Console Voice Sip Domain Regional Pages DegradedMINOR

Customers trying access SIP Domains details created on au1 and ie1 regions are facing an error that prevents the details from being displayed on OneConsole. We expect to provide another update in 1 hour or as soon as more information becomes available.

May 19, 3:21 PM

Voice Call Failures from a Subset of Twilio Phone Numbers to GreeceMINOR

We have observed a recovery in voice calls from a subset of Twilio Phone Numbers to network subscribers in Greece and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 2:31 PM

SMS Delivery Delays From Twilio to Multiple Networks in Multiple Countries in EuropeMINOR

SMS delivery delays from Twilio to network subscribers on multiple networks in multiple countries in Europe is now operating normally. We’ll continue to monitor for the next 24 hours and we’ll provide the next update by May 22, 9:30 am PST.

May 19, 1:21 PM

Resolved: SMS Delivery Delays and Failures between Twilio Numbers and Hi3G in DenmarkRESOLVED

May 19, 12:51 PM

Status changed to DegradedDegraded

May 19, 10:02 AM

SMS Delivery Delays and Failures From a Subset of Twilio Short Codes to Algar Telecom BrazilMINOR

We have observed a recovery in SMS delivery from a subset of Twilio Short Codes to Algar Telecom network subscribers in Brazil and are monitoring service stability. We will provide another update in 4 hours or as soon as more information becomes available.

May 19, 7:46 AM

SMS Delivery Delays and Failures between Twilio Numbers and Hi3G in DenmarkMINOR

We have observed a recovery in SMS delivery between Twilio Phone Numbers and Hi3G network subscribers in Denmark and are monitoring service stability. We will provide another update in 2 hours or as soon as more information becomes available.

May 19, 5:57 AM

Status changed to DegradedDegraded

May 19, 4:02 AM

Status changed to DegradedDegraded

May 18, 10:02 PM

Status changed to DegradedDegraded

May 18, 4:02 PM

Status changed to DegradedDegraded

May 18, 10:02 AM

Status data polled every 60 seconds. History retained for 90 days. Snapshots stored on status changes.