🦊StackFox

Twilio

Degraded— checked just now

Communication & Email

Official Status

Active Incidents

MINOR

Voice Call Failures from Network Subscribers to a Subset of Twilio Philippines Phone Numbers

Status: investigating — Started 17m ago

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

MINOR

SMS Delivery Report Delays to 1&1 Network in Germany

Status: monitoring — Started 3h ago

We are observing successful SMS delivery report delays from Twilio to 1&1 network subscribers in Germany. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

MINOR

SMS Delivery Delays to MTN Network in Cameroon

Status: investigating — Started 17h ago

Twilio customers may continue experiencing SMS delivery delays to MTN network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

Components

PROGRAMMABLE MESSAGING
Operational
PROGRAMMABLE VOICE US1
Operational
PROGRAMMABLE VOICE AU1
Operational
PROGRAMMABLE VOICE IE1
Operational
ACCOUNT SECURITY
Operational
ELASTIC SIP TRUNKING US1
Operational
ELASTIC SIP TRUNKING AU1
Operational
ELASTIC SIP TRUNKING IE1
Operational
TaskRouter
Operational
FLEX
Operational
INTERCONNECT
Operational
PHONE NUMBERS
Operational
PROGRAMMABLE CHAT
Operational
PROGRAMMABLE VIDEO
Operational
PROXY
Operational
SERVERLESS
Operational
DEVELOPER TOOLS
Operational
TWILIO PLATFORM
Operational
CARRIER NETWORK
Degraded
FRONTLINE
Operational
Sender ID
Operational
ZIPWHIP MESSAGING
Operational
ZIPWHIP TOOLS
Operational

90-Day Uptime History

90 days agoToday
Uptime (90 days)0.0%
OperationalDegradedPartialOutageUnknown

Event Log

Voice Call Failures from Network Subscribers to a Subset of Twilio Philippines Phone NumbersMINOR

Twilio customers may be experiencing voice call failures from network subscribers to a subset of Twilio Philippines Phone Numbers. Our team is actively investigating this issue. We will provide another update in 1 hour or as soon as more information becomes available.

17m ago

SMS Delivery Report Delays to 1&1 Network in GermanyMINOR

We are observing successful SMS delivery report delays from Twilio to 1&1 network subscribers in Germany. We will continue to monitor to ensure full service recovery. We expect to provide another update in 2 hours or as soon as more information becomes available.

3h ago

Resolved: Twilio Websites Returning 500 ErrorsRESOLVED

4h ago

Twilio Websites Returning 500 ErrorsMINOR

We have started seeing recovery for some Twilio websites returning 500 errors. We will continue to monitor to ensure a full recovery. We expect to provide another update in 30 minutes or as soon as more information becomes available.

4h ago

Resolved: Issue Causing Some Webhook HTTP Requests to TimeoutRESOLVED

10h ago

Resolved: SMS Delivery Delays and Failures from Twilio to Vodafone United KingdomRESOLVED

12h ago

SMS Delivery Delays to MTN Network in CameroonMINOR

Twilio customers may continue experiencing SMS delivery delays to MTN network subscribers in Cameroon. Our team is actively investigating this issue. We will provide another update in 16 hours or as soon as more information becomes available.

17h ago

SMS Delivery Delays and Failures from Twilio to Vodafone United KingdomMINOR

We have observed a recovery in SMS delivery from Twilio to Vodafone network subscribers in the United Kingdom and are monitoring service stability. We expect to provide another update in 2 hours or as soon as more information becomes available.

17h ago

Resolved: On Call Engineers are Investigating an issue with SMS Delivery Delays between a Subset of Twilio Short Codes and Multiple Networks in IrelandRESOLVED

18h ago

On Call Engineers are Investigating an issue with SMS Delivery Delays between a Subset of Twilio Short Codes and Multiple Networks in IrelandNONE

Our monitoring systems have detected a potential issue with SMS delivery delays between a subset of Twilio short codes and multiple networks in Ireland. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

18h ago

Status changed to DegradedDegraded

19h ago

Status changed to No DataNo Data

23h ago

Status changed to OperationalOperational

Feb 19, 12:04 AM

Status changed to DegradedDegraded

Feb 19, 12:03 AM

Status changed to OperationalOperational

Feb 19, 12:02 AM

Status changed to DegradedDegraded

Feb 19, 12:01 AM

Status changed to OperationalOperational

Feb 19, 12:00 AM

Resolved: SMS Delivery Delays from Twilio to Telekom Srbija SerbiaRESOLVED

Feb 18, 9:12 PM

SMS Delivery Delays from Twilio to Telekom Srbija SerbiaMINOR

We have observed a recovery in SMS delivery from Twilio to Telekom Srbija network subscribers in Serbia and are monitoring service stability. We expect to provide another update in 2 hours or as soon as more information becomes available.

Feb 18, 9:08 PM

Resolved: MMS Delivery Delays and Failures from Twilio to AT&T United StatesRESOLVED

Feb 18, 6:32 PM

MMS Delivery Delays and Failures from Twilio to AT&T United StatesMINOR

We have observed a recovery in MMS delivery from Twilio to AT&T network subscribers in the United States and are monitoring service stability. We expect to provide another update in 2 hours or as soon as more information becomes available.

Feb 18, 6:31 PM

Resolved: AccSec Canada API IssueRESOLVED

Feb 18, 6:05 PM

Resolved: SMS Delivery Delays and Failures to Multiple MTN Networks across African CountriesRESOLVED

Feb 18, 3:01 PM

Resolved: SMS Delivery Delays and Failures from Twilio to Jazz Network in PakistanRESOLVED

Feb 18, 2:17 PM

SMS Delivery Delays and Failures from Twilio to Jazz Network in PakistanMINOR

We are observing recovery in SMS delivery delays and failures when sending messages to Twilio to Jazz network subscribers in Pakistan. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Feb 18, 2:08 PM

Resolved: SMS Delivery Delays to Thumb Cellular Limited Partnership in United States of AmericaRESOLVED

Feb 18, 1:30 PM

AccSec Canada API IssueMINOR

We continue to see signs of recovery regarding the AccSec - Canada API errors observed over the last minutes. We are monitoring the environment to ensure a full recovery and will provide another update in 2 hours, or sooner if new information becomes available.

Feb 18, 1:09 PM

SMS Delivery Delays and Failures to Multiple MTN Networks across African CountriesMINOR

We are observing recovery in SMS delivery delays and failures to multiple MTN networks across African countries. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Feb 18, 10:29 AM

Resolved: SMS Delivery Delays to Vodafone Network in EgyptRESOLVED

Feb 18, 5:30 AM

Resolved: No Customer ImpactRESOLVED

Feb 17, 11:23 PM

No Customer ImpactNONE

Our monitoring systems have detected a potential issue with KYC V4 compliance registration. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Feb 17, 10:58 PM

Resolved: Minimal Customer ImpactRESOLVED

Feb 17, 10:28 PM

Minimal Customer ImpactNONE

Our monitoring systems have detected a potential issue with users unable to access the Twilio Console. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Feb 17, 10:22 PM

SMS Delivery Delays to Vodafone Network in EgyptMINOR

We are continuing to experience SMS delivery delays when sending messages to Vodafone network in Egypt. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 4 hour or as soon as more information becomes available.

Feb 17, 9:21 PM

Resolved: SMS Delivery Delays To GuamRESOLVED

Feb 17, 9:13 PM

Issue Causing Some Webhook HTTP Requests to TimeoutMINOR

Webhook HTTP requests are now operating normally. We will continue to monitor for system stability. We'll provide another update in 16 hours or as soon as more information becomes available.

Feb 17, 7:59 PM

Resolved: On Call Engineers are Investigating an issueRESOLVED

Feb 17, 7:53 PM

On Call Engineers are Investigating an issueNONE

Our monitoring systems have detected a potential issue related to Flex Insights. Our engineering team has been alerted and is actively investigating. We will update as soon as we have more information.

Feb 17, 7:29 PM

Resolved: SMS Delivery Delays and Failures to and from Bouygues Telecom in France Via a Subset of LongcodesRESOLVED

Feb 17, 5:15 PM

SMS Delivery Delays to Thumb Cellular Limited Partnership in United States of AmericaMINOR

We are observing recovery in SMS delivery delays when sending messages to Thumb Cellular Limited Partnership in the United States of America. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Feb 17, 1:51 PM

SMS Delivery Delays and Failures to and from Bouygues Telecom in France Via a Subset of LongcodesMINOR

We are observing recovery in SMS delivery delays and failures when sending messages to and from Bouygues Telecom in France vi a subset of long codes. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Feb 17, 12:52 PM

SMS Delivery Delays To GuamMINOR

We are observing recovery in SMS delivery delays when sending messages to Guam. We will continue monitoring the service to ensure a full recovery. We will provide another update in 2 hours or as soon as more information becomes available.

Feb 17, 8:54 AM

Resolved: SMS Delivery Delays and Failures to China Mobile Network in ChinaRESOLVED

Feb 17, 3:46 AM

SMS Delivery Delays and Failures to China Mobile Network in ChinaMINOR

We are experiencing SMS delivery delays and failures when sending messages to China Mobile Network in China. Our engineers are working with our carrier partner to resolve the issue. We will provide another update in 1 hour or as soon as more information becomes available.

Feb 17, 3:25 AM

Status changed to DegradedDegraded

Feb 9, 9:49 PM

Status changed to DegradedDegraded

Feb 9, 9:48 PM

Status changed to DegradedDegraded

Feb 9, 9:47 PM

Status changed to DegradedDegraded

Feb 9, 9:46 PM

Status changed to DegradedDegraded

Feb 9, 9:45 PM

Status changed to DegradedDegraded

Feb 9, 9:44 PM

Status data polled every 60 seconds. History retained for 90 days. Snapshots stored on status changes.